---
- 
  isactive: 1
  name: رام کنندگان شیر
  notes: سرپرستان سیستم .این افراد(در ابتدا) دسترسی کامل به همه ی بخش های سیستم دارند.
  can_create_tickets: 1
  can_edit_tickets: 1
  can_delete_tickets: 1
  can_close_tickets: 1
  can_assign_tickets: 1
  can_transfer_tickets: 1
  can_ban_emails: 1
  can_manage_premade: 1
  can_manage_faq: 1
  can_post_ticket_reply: 1
  depts:
    - 1
    - 2
    - 3
- 
  isactive: 1
  name: مربیان افراد مبتدی
  notes: |
    ساکنان برج عاج
  can_create_tickets: 1
  can_edit_tickets: 1
  can_delete_tickets: 1
  can_close_tickets: 1
  can_assign_tickets: 1
  can_transfer_tickets: 1
  can_ban_emails: 1
  can_manage_premade: 1
  can_manage_faq: 1
  can_post_ticket_reply: 1
  depts:
    - 1
    - 2
    - 3
- 
  isactive: 1
  name: کمک مربیان
  notes: |
    کارشناسان رده های پایین تر
  can_create_tickets: 1
  can_edit_tickets: 1
  can_delete_tickets: 0
  can_close_tickets: 1
  can_assign_tickets: 1
  can_transfer_tickets: 1
  can_ban_emails: 0
  can_manage_premade: 0
  can_manage_faq: 0
  can_post_ticket_reply: 1
  depts:
    - 1
    - 2
    - 3
