---
ticket_activity:
  title: 티켓 활동
  content: >
    날짜 범위를 선택하면 해당 기간에 대한 데이터가 그래프와 표(<span class="doc-desc-title">Statistics</span>)에 나타납니다. 그래프는 항상 시스템 전체의 데이터(즉, 모집단)를 반영하여 보여줍니다. 하지만 <span class="doc-desc-title">Statistics </span> 표를 통해 관심있는 주제(예를 들어 부서, 주제, 직원)에 대한 정보를 얻을 수 있습니다. 또한 <span class="doc-desc-title">Statistics </span> 표에 나타나는 정보를 내보내기 할 수도 있습니다.
report_timeframe:
  title: 보고 기간
  content: >
    날짜 선택기를 사용하여 추출하고자 하는 데이터의 시작일을 지정합니다. 그리고 시작일을 기준으로 날짜의 길이를 입력하여 데이터를 얻습니다.
statistics:
  title: 통계
  content: >
    특정 데이터 샘플을 보기 위해 해당 탭을 클릭하여 관심 있는 주제로 이동합니다. 테이블 내의 원은 해당 데이터의 크기를 나타냅니다. 따라서 특정 단위의 크기가 클 수록 원 또한 커집니다.
opened:
  title: 열림
  content: >
    Tickets that were originally opened having the Department or Help Topic on the ticket, or the number of tickets an Agent has opened on behalf of a User.
assigned:
  title: 할당됨
  content: >
    Tickets that have been assigned to either an Agent or a Team. The number reflects tickets that are manually assigned to agents or teams, claimed tickets, and tickets assigned from ticket filters/other auto-assignment rules.
overdue:
  title: 기한 초과됨
  content: >
    Tickets that have been marked ‘Overdue’ by the system. Tickets are marked Overdue when they have violated the SLA Plan to which they belonged, causing them to have a status of ‘Open’ past their Due Date.
closed:
  title: 종료됨
  content: >
    The number of Tickets that are currently in the Closed status.
reopened:
  title: 재개됨
  content: >
    The total number of times a ticket was Reopened. Tickets are reopened whenever their status is changed from Closed to Open.
deleted:
  title: 삭제됨
  content: >
    The amount of tickets that have been deleted.
service_time:
  title: 서비스 시간
  content: >
    Refers to the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column measures the average Service Time per ticket, in hours.
response_time:
  title: 응답 시간
  content: >
    Shows an average response time by an Agent, in hours, to ticket correspondence.
