---
helpdesk_status:
  title: 헬프데스크 상태
  content: >
    If the status is changed to <span class="doc-desc-opt">Offline</span>, the client interface will be disabled.  Only Admins will be able to access the system.
helpdesk_url:
  title: 헬프데스크 URL
  content: >
    이 URL은 osTikect 설치시에 기본이 되는 URL입니다. 헬프데스크에서 직접 사용자의 메일 문의 대응을 위해 사용됩니다.
helpdesk_name_title:
  title: 헬프데스크 이름/호칭
  content: >
    브라우저의 탭에 표시되는 제목입니다. 헬프데스크 페이지를 즐겨찾기로 등록할 경우 사이트 페이지의 제목/이름입니다.
default_department:
  title: 기본 부서
  content: >
    자동으로 부서에 전달되지 않는 티켓의 기본 <span class = "doc-desc-title">부서</span>를 선택하세요. <br/> <br/> 티켓은 도움말 항목 수신 메일, 티켓 필터 설정에 따라 전달됩니다.
default_page_size:
  title: 기본 페이지 크기
  content: >
    Staff 패널 티켓 큐의 페이지마다 표시되는 항목의 수를 선택합니다. 각 에이전트는 <span class = "doc-desc-title">나의 설정</span>에서 자신의 계정에 이 숫자를 지정할 수 있습니다.
default_log_level:
  title: 기본 로그 레벨
  content: >
    <span class = "doc-desc-title">시스템 로그</span>에 기록될 이슈의 최소 수준을 정합니다. <span class = "doc-desc-opt">디버그</span>는 가장 낮은 심각도를 의미하며 <span class = "doc-desc-opt">에러</span>는 가장 높은 심각도를 나타냅니다. 예를 들어 <span class = "doc-desc-title">시스템 로그</span>에서 모든 이슈를 보고 싶다면 <span class = "doc-desc-opt">디버그</span>를 선택하세요.
purge_logs:
  title: 로그 삭제
  content: >
    <span class = "doc-desc-title">시스템 로그</span>가 삭제될 때까지 보관 기간을 정합니다.
enable_richtext:
  title: Enable Rich Text
  content: >
    활성화하면 고객과 담당자간 서식있는 텍스트를 사용할 수 있습니다.
enable_avatars:
  title: Enable Avatars on Thread View
  content: >
    Enable this to show <span class="doc-desc-title">Avatars</span> on thread correspondence. <br><br> The <span class="doc-desc-title">Avatar Source</span> can be set in Agents' and Users' settings pages.
  links:
    - 
      title: Agents Settings
      href: /scp/settings.php?t=agents
    - 
      title: Users Settings
      href: /scp/settings.php?t=users
collision_avoidance:
  title: 담당자 충돌 방지
  content: >
    Enter the maximum length of time an Agent is allowed to hold a lock on a ticket or task without any activity. <br><br> Enter <span class="doc-desc-opt">0</span> to disable the lockout feature.
date_time_options:
  title: 날짜 및 시간 옵션
  content: >
    The following settings define the default settings for Date &amp; Time settings for the help desk. You can choose to use the locale defaults for the selected locale or use customize the formats to meet your unique requirements. Refer to the ICU format strings as a reference for customization.  The dates shown below simply illustrate the result of their corresponding values.
  links:
    - 
      title: See the ICU Date Formatting Table
      href: http://userguide.icu-project.org/formatparse/datetime
languages:
  title: System Languages
  content: >
    Choose a system primary language and optionally secondary languages to make your interface feel localized for your agents and end-users.
primary_language:
  title: System Primary Language
  content: >
    Content of this language is displayed to agents and end-users if their respective language preference is not currently available. This includes the content of the interface, as well as, custom content such as thank-you pages and email messages. <br/><br/> This is the language in which the untranslated versions of your content should be written.
secondary_language:
  title: Secondary Languages
  content: >
    Select language preference options for your agents and end-users. The interface will be available in these languages, and custom content, such as thank-you pages and help topic names, will be translatable to these languages.
attachments:
  title: Attachment Settings and Storage
  content: >
    Configure how attachments are stored.
default_storage_bk:
  title: File Storage Backend
  content: >
    Choose how attachments are stored. <br><br> Additional storage backends can be added by installing storage plugins
max_file_size:
  title: 최대 파일 크기
  content: >
    Choose a maximum file size for attachments uploaded by agents. This includes canned attachments, knowledge base articles, and attachments to ticket and task replies. The upper limit is controlled by PHP's <code>upload_max_filesize</code> setting.
  links:
    - 
      title: PHP ini settings
      href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize"
files_req_auth:
  title: Require Login
  content: >
    Enable this setting to forbid serving attachments to unauthenticated users. That is, users must sign into the system (both end users and agents), in order to view attachments. <br><br> From a security perspective, be aware that the user's browser may retain previously-viewed files in its cache. Furthermore, all file links on your helpdesk automatically expire after about 24 hours.
